FAQ

Frequently Asked Questions

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.

Get Answers to These Common Questions

  1. 1
    How is the Detail-Clean Rotation System different?

    Our Exclusive Detail-Clean Rotation System gives your home a “detail-clean” within the first two cleans. On the first clean, we detail-clean your kitchen and bathrooms and thoroughly clean the rest of your home. On the second clean, we detail-clean the sleeping and living areas and thoroughly clean the rest. Each time we clean your home, your clean will involve a general clean, plus a detail-clean of certain areas (based on cleaning frequency).

  2. 2
    What if I’m not satisfied with the service?

    If you’re ever unhappy with an area we cleaned, we’ll return the next day and reclean it.

  3. 3
    Who will be cleaning my home?

    A team of professional house-cleaners, trained and employed by Santopi Cleaning Services, will clean your home. All of our employees are uniformed, fully insured, and bonded. They will not eat, drink, smoke, or operate any appliances while inside your home.

  4. 4
    Do I need to provide house cleaning supplies?

    We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to discuss this with the local office owner or manager in advance, so that they can properly instruct their team.

  5. 5
    How much will it cost to clean my home?

    When determining your home cleaning cost we recognize that every home is as unique as the homeowner. We base your exact price on many factors including pets, clutter, floor types, as well as, the number of people who live there. Call (407) 680-3884 for a free phone or a free online estimate and schedule an appointment or for more details about our service and an exact price to clean your home.

  6. 6
    Will it cost the same each time you come to my house?

    Our Detail-Clean Rotation System starts with two initial cleans. The initial cleans get your house detail clean by cleaning areas other companies often neglect. Because these two cleans take additional time we typically charge an additional fee. After your initial cleans, the price will not vary between visits.

  7. 7
    Will you come on the same day and time for each clean?

    While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. If you desire an estimated time of arrival on the day of your clean, please call us, and we’ll be glad to oblige.

  8. 8
    Do I need to be home during the cleaning?

    Absolutely not. In fact, most of our customers prefer not to be home when we clean!

  9. 9
    What should I do with my pets during the cleaning?

    If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons, our teams of residential cleaning professionals are not permitted to clean flea infested homes or pick up animal excrement.

  10. 10
    How do I pay for my home cleaning?

    Payment is due the day of each scheduled clean. Most of our customers simply leave a check on the kitchen counter or pay by major credit card.

  11. 11
    How do I schedule an appointment with you?

    It’s simple. Call (407) 680-3884 and speak with a representative from Santopi Cleaning Services. They would be more than happy to provide you with a free phone estimate and schedule your appointment.

  12. 12
    What is mildew and how can I get rid of it?

    Mildew is a type of fungus that can be found growing on a multitude of surfaces where moisture and temperature levels are high. Mildew can typically be identified by its color (pinkish-orange to black). Most mildews are caused by an overgrowth of mold.

    Our professional house-cleaners will be able to impede the growth of mildew by removing the built up food sources that it lives on, such as soap, skin, hair and etc. However, as long as humidity is present, mildew will grow in the area.

    To stop the growth of mildew, the area must be kept dry or in many cases, it must be chemically treated. Chlorine bleach is a good sanitizer to use on an infected area.

    To reduce the pungent odor of the bleach, dilute it up to 50% with water. The most practical application method would be to lightly spray the mildew affected area. It is not necessary to apply bleach to uninfected areas. Leave the bleach in contact with the surface area for at least an hour. Rinse any area that you will touch in later use. Repeat the application on a bi-weekly basis or when mildew reappears.

    While chlorine bleach is not a green chemical, it must be used in some severe cases when you or your family’s health is at risk. Because this product is not green, we do not carry it, but you can find it easily in your grocery store.

  13. 13
    Did you not see your question?

    A representative from Santopi Cleaning Services will be happy to answer any questions you may have about green home cleaning. Feel free to call us now at (407) 680-3884.

Santopi Cleaning services have been trusted by hundreds of families over the years. Request service or call our office today and give yourself the gift of time and relaxation.

Want a Free Estimate?

Our expert house cleaning services are offered in different frequencies, allowing you to choose the program that best suits your needs!

CONTACT US:
SANTOPI CLEANING SERVICES

4700 Millenia Boulevard
Suite - 175
Orlando, FL 32839

+1 407 680-3884
+1 407 680-3884
info@santopicleaning.com

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